Frequently Asked Questions - FAQs

Does ServerView RAID Manager use a secure connection?
Yes, RAID Manager uses an encrypted communication to the browser. The data transfer is secured by encryption protocols TLS 1.0, TLS 1.1, or TLS 1.2. Which protocol is used depends on the browser and its settings.
When you start ServerView RAID Manager, only a red X appears in the upper left-hand corner.
Close the browser window/the browser and restart ServerView RAID Manager (e.g. by reentering the URL).
When you start ServerView RAID Manager on Windows XP or Windows Server 2003, the browser window/the browser does not display anything.
As reaction on an attack against SHA-1 hash functions the National Institute of Standards and Technology (NIST) recommends the transition from SHA-1 to hash functions of the SHA-2 family (SHA-224, SHA-256, SHA-384, SHA-512). ServerView RAID Manager uses SHA-256 which is not available under every Windows XP or Windows Server 2003 installation. A hotfix (KB968730) is available from Microsoft.
The browser suddenly no longer has contact to the server.
Check whether the service amService (Windows) or the daemon amDaemon (Linux) is running. If it is not, start it:
Windows: Via Computer Management → Services → ServerView RAID Manager
Linux: Using the "/etc/init.d/aurad start" command
The service check under Linux, for instance, is executed using "ps -ef | grep amDaemon" or "/etc/init.d/aurad status".
Cannot connect to a Windows Server Core Edition.
Due to security reasons Microsoft has blocked ICMP in the firewall of its Core Editions of Windows Server 2008 and newer. In order to get a successful connection it is necessary to enable the protocol with the command "netsh firewall set icmpsetting 8".
The progress display in the GUI suddenly stops after you have initiated an action.
Abort the session and restart ServerView RAID Manager.
The expected results are not displayed in the log.
Check whether logging is enabled in ServerView RAID Manager (see system log property Logging). If this does not help, notify your service engineer.
A logical drive cannot be deleted.
Check whether deletion is prevented by an ongoing activity (e.g. initialization). Interrupt or abort the activity and repeat the delete operation.
You must or want to use ServerView RAID Manager with JRE 1.4, but the login screen remains dark.
Click in the browser window and press the Enter key once after you have loaded and initialized ServerView RAID Manager.
Which service/daemon is installed in conjunction with ServerView RAID Manager?
The following service (daemon for Linux) will be installed:
amService/amDaemon: The central service/daemon of ServerView RAID Manager.
What web server does ServerView RAID Manager use?
The web interface (GUI) is made available via the service/daemon amService/amDaemon, various extension modules being loaded dynamically at runtime. No "classical" web server such as Apache runs. amService/amDaemon uses a reduced HTTP as transport protocol to permit web browsers to work with ServerView RAID Manager.
How can ServerView RAID Manager port be changed?
The 6th line of the <installation directory>\bin\amDPatch.ini file contains the entry "Port = 3173". You can change the port here. You cannot force a binding. If the port is not accessible from the outside, you must arrange this using the firewall.
When changing the port please test thoroughly that all other software (e.g. ServerView Agents) that connect to ServerView RAID is working correctly.
Is it possible to use IPv6 protocol with ServerView RAID Manager?
Yes, ServerView RAID Manager supports IPv4 and IPv6.
Which authentication methods does ServerView RAID Manager support in E-mail log function?
ServerView RAID Manager supports the following SMTP authentication methods:
  • CRAM-MD5
  • DIGEST-MD5
  • LOGIN
  • NTLM
  • OTP
  • PLAIN
  • SCRAM
  • SRP
Which settings have to be changed for SNMP on Linux?
During installation of ServerView RAID Manager entries are added to /etc/.../snmpd.conf that have to be explicitly activated for the underlying Linux distribution. These entries are marked with SVRA. On SuSE the '#' in the line starting with "rocommunity" has to be removed, and on RedHat and VMware the '#' in the line starting with "view". Then the SNMP daemon has to be restarted.
All further SNMP settings (community, trapsink, ...) are described in the manual of the distribution.
User accounts on Windows.
When creating an account for ServerView RAID Manager on Windows it is recommended that the option User must change password at next login should not be checked and Password never expires should be checked. ServerView RAID Manager does not display a warning message when the password is expired.
No login to Linux ServerView RAID Manager possible although users and groups have been created correctly.
Check file /etc/security/access.conf. Some operating systems have a very restrictive default user access control. To allow ServerView RAID Manager to be used with the newly created users and groups add lines like the following to the beginning of /etc/security/access.conf:
+:<user or group name>:LOCAL
No login to VMware ServerView RAID Manager possible although users and groups have been created correctly.
Similar to the previous item VMware vSphere 4.1 has a very restrictive default user access control. To allow ServerView RAID Manager to be used with the newly created users and groups use vSphere Client as described in ESX Configuration Guide and add administrator role privilege to them.
No login to ServerView RAID Manager possible although user name and password was entered correctly in Japanese environment.
If you use 2 byte characters in the hostname, a login with this URL is not possible. Please change the name of the server to use only standard characters. Standard characters are A-Z, a-z, 0-9, -(hyphen). If this is not possible the IP address of the server can be used alternatively.