For general questions, live phone support is available Monday through Friday from 8:00AM-6:00PM Eastern Time.
Phone: +1.647.689.2823 x1
Our community is great for any and all questions or comments (including feature requests and feedback). In addition, our Technical Support Team is available to help you with any issues. Learn more about our Community and Support Services below.
We have an extensive Wiki knowledge base that will answer many of your questions. We even have tutorials that will guide you through the process of building your own High-Availability platform. Click here to learn more.
If you need to contact us, we take support seriously making sure you can quickly get the expert help required. See below to choose the level of support that your business requires.
Free 3 Month Trial – Support and Alert Monitoring
Building your own high availability cluster? Need to make sure that the system is operational and available all the time? We’ve got you covered! Contact us to receive a free 3 month trial of our support and alert monitoring services. Worry-free and hassle-free. We are here to help.
Support and Alert Monitoring Subscription
Clients with an annual subscription will receive 24×7 comprehensive support and monitoring for any interrupt situation regardless of cause until the issue is resolved. Learn more about our alert monitoring here.
No Contract Support
For clients who need support on an as needed basis, we offer no contract support for a low hourly rate. You choose the number of support hours that you require.